Email & Microsoft 365
Outlook setup, mailbox problems, sign-in guidance, Microsoft 365 configuration and common productivity issues.
Tech support advisor
Tell us what’s going wrong—in your own words.
Our advisor will ask a few straightforward questions, check whether Webkox can solve it, and only show a price when the scope is clear and suitable for our team.
✓ No passwords or private keys✓ Human review for complex issues✓ AUD pricing, ex GST
Webkox Support AdvisorOnline · AI-assisted intake
Hi. What would you like help with today?
Everyday technology help
Practical support for the problems that interrupt your day.
Describe the issue in ordinary language. We’ll clarify what is happening, determine whether it is suitable for Webkox support and provide a clear next step.
Computers & software
Slow devices, software errors, application setup, updates and straightforward Windows troubleshooting.
Printers & peripherals
Printer connections, scanners, displays and other everyday equipment that is not working as expected.
Wi-Fi & connectivity
Basic connection issues, device access and practical checks for small-office or home-office networks.
How support works
From problem to a clear next step.
We only offer an instant price when the request is understood and suitable for our team. Complex or higher-risk matters go to a human for review.
1
Tell us what happened
Use the advisor above and explain the issue in your own words.
2
Clarify the scope
We confirm the devices, urgency, preferred support method and expected outcome.
3
Receive the right path
Suitable routine work receives transparent pricing; uncertain work is reviewed by Webkox.
Support boundaries
Handled carefully when the risk is higher.
Suspected cyber incidents, ransomware, fraud, data recovery, major outages, forensic work and hardware repair are never automatically priced. They are escalated for specialist review.
✓No need to share passwords or private keys
✓Routine remote assistance in clear language
✓Human review for complex or sensitive work
✓AUD pricing with GST handled at checkout
Not sure whether your issue fits?
Start with the support advisor or send the details to Webkox for a human review.