Privacy Policy

Effective date: 15 July 2026

Webkox (“Webkox”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect, use, disclose, store and protect personal information when you use webkox.com, request a quote, purchase or receive our managed IT, Microsoft 365, cybersecurity, website development, digital marketing or related services.

1. Information we collect

Depending on your dealings with us, we may collect your name, business and role, email address, telephone number, billing and transaction details, service requirements, support communications, account and device identifiers, technical logs, security events, IP address, browser information, website usage data and any information you choose to provide. When delivering managed or security services, we may process information contained in client systems under the relevant service agreement.

Please do not send passwords, private keys, payment-card details, health information or other highly sensitive information through a general website form.

2. How we collect information

We collect information directly from you, from an authorised representative of your organisation, through our forms and customer portal, during service delivery, and automatically through cookies, logs and analytics. We may also receive information from service providers and business partners where lawful.

3. Why we use information

We use information to respond to enquiries; prepare quotes; create and administer accounts; deliver, secure and improve services; process payments and subscriptions; provide support; detect fraud or security incidents; meet legal, tax and record-keeping obligations; and protect our clients, personnel and systems.

We only send marketing communications where permitted. You may opt out using the unsubscribe method in the message or by contacting us. Service and security notices are not marketing and may still be sent where necessary.

4. Payments

Payments are processed by Stripe. Webkox does not intend to store full payment-card numbers on its own servers. Stripe may collect payment, billing, device and fraud-prevention information under its own privacy terms. We may receive transaction identifiers, status, billing details and limited payment-method information.

5. Disclosure and service providers

We may disclose information to personnel and contractors who need it; hosting, cloud, email, security, analytics, support and professional advisers; Stripe and other payment providers; Microsoft and other vendors used to deliver a requested service; regulators, courts or law-enforcement bodies where required; and a successor in a legitimate business transfer.

Some providers may process or store information outside Australia, including in the United States, Singapore, European Union or other locations where their infrastructure operates. We take reasonable steps to select reputable providers and apply appropriate contractual and security controls, but foreign laws may apply.

6. AI-assisted tools

We may use automated or AI-assisted tools to help draft content, summarise non-sensitive information, triage enquiries or improve internal workflows. We do not intentionally submit confidential client data to a public AI service unless authorised and appropriately protected. Material decisions about a client service remain subject to human review.

7. Cookies and analytics

Our site uses essential cookies and may use analytics, security and preference technologies. See our Cookie Policy for details and available controls.

8. Security and retention

We use reasonable administrative, technical and physical safeguards appropriate to the information and risk. No internet system is completely secure. We retain information only as long as reasonably needed for the purposes above, contractual requirements, dispute management and applicable legal or tax obligations, after which it is deleted or de-identified where practicable.

9. Data incidents

We maintain processes to contain, assess and respond to suspected data incidents. Where the Notifiable Data Breaches scheme or another applicable law requires notification, we will notify affected individuals and the relevant regulator.

10. Access, correction and complaints

You may request access to or correction of personal information we hold about you, or raise a privacy complaint, by emailing admin@webkox.com. We may need to verify your identity. We aim to acknowledge complaints promptly and respond within a reasonable period. If you are not satisfied and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner.

11. Children

Our services are intended for businesses and are not directed to children under 16. Please contact us if you believe a child has provided personal information without appropriate authority.

12. Changes

We may update this policy as our services or legal obligations change. The effective date above identifies the latest version.

13. Contact

Webkox
10 Eagle Street, Brisbane, Queensland, Australia
admin@webkox.com
+61 416 497 487